🚫
Zero Data Selling
We will never sell your personal information to advertisers or third parties. Period.
🔒
100% Encrypted
All payments and sensitive data are processed through secure, industry-standard SSL encryption.
🇪🇺
GDPR Compliant
You have full control. Request access, export, or deletion of your data at any time.
📜 Introduction
At PixelForge 3D, we respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
📂 Information We Collect
- Personal Information: Name, email address, phone number required for account creation and custom orders.
- Order Information: Billing addresses, shipping addresses, and transaction history.
- Technical Data: IP address, browser type, operating system, and pages visited for analytics.
- Cookies: Essential tokens to keep your cart synchronized and enhance your browsing experience.
⚙️ How We Use Your Information
- To process and fulfill your 3D printing orders.
- To send order confirmations, tracking details, and shipping updates.
- To respond to your customer service inquiries via email or our AI Chatbot.
- To analyze website usage and improve our digital storefront.
- To comply with local and international legal obligations.
🤝 Data Sharing & Third Parties
We do NOT sell your personal data. We only share specific data segments with trusted partners essential for service delivery:
- Payment Processors: Stripe handles secure payment processing. We do not store credit card numbers.
- Shipping Partners: DHL, UPS, and FedEx receive your address to deliver your physical products.
- Legal Requirements: Only when legally mandated by government authorities.
🔐 Your Rights Under GDPR
If you are a resident of the European Union, you hold the following rights regarding your personal data:
- Right to Access: Request a transparent copy of the data we hold about you.
- Right to Erasure: Request full deletion of your account and personal data ("Right to be forgotten").
- Right to Data Portability: Receive your data in a structured, commonly used format.
To exercise these rights, please contact our DPO at: pablono082@gmail.com
⏱️ Data Retention Policy
- Order Records: Retained for 7 years to comply with Austrian tax and accounting laws.
- Customer Support Queries: Anonymized or deleted 30 days after ticket resolution.
- Payment Data: Processed directly by Stripe; never retained on PixelForge 3D databases.